Returns & Exchanges
At iroirocolors, we want you to love your beauty products; if you are not completely satisfied, we offer a 30-day return window for unopened and unused items. Due to hygiene standards, we can only accept returns on products in their original, sealed packaging.
Initiate Your Request
Contact our support team at support@iroirocolors.com with your order number and a brief explanation of the reason for your return.
Prepare the Package
Securely pack the unused items in their original boxes to ensure they are protected from damage during transit back to our warehouse.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of approval.
Receive Your Refund
Once our quality control team inspects the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing